Frequently Asked Questions

We carefully curate our collection to feature products made from body-safe, high-quality materials. We prioritize items made from medical-grade silicone, non-porous materials, and phthalate-free plastics. Product descriptions always list the material composition.

Proper care extends the life of your product. Most items can be cleaned with warm water and a mild, antibacterial soap or a dedicated toy cleaner. Always check the specific care instructions included with your product.

Absolutely. From browsing to your doorstep, we prioritize your privacy. Our website is SSL encrypted, we never share your data, and all packages are shipped in plain, discreet boxes with no mention of pinkPlots or the contents inside.

We accept all major credit cards (Visa, MasterCard, Amex), PayPal, and other secure payment methods. Your payment information is processed directly by our secure payment partners; we never see or store your full card details.

After processing (1-2 business days), delivery typically takes 3-10 business days for standard shipping. You can choose express shipping at checkout for faster delivery. You will receive a tracking number as soon as your order ships.

 No. Our "Discreet Shipping Promise" means your order arrives in a plain, brown box or padded envelope. The shipping label will use a generic company name (like "PP Shipping Dept.") and will never mention "PinkPlots" or "adult products."

We're sorry if that happened! Please contact us immediately at support@pinkPlots.com with your order number and a photo of the issue. We will quickly send a replacement or process a refund for the damaged/wrong item.

Due to strict hygiene regulations, we cannot accept returns on used intimate products. However, if the item is unopened and in its original packaging, you may initiate a return within 14 days of delivery. Please see our full Returns Policy for details.

You can submit your questions through the contact form, and our customer service team will reply to your inquiry as soon as possible. Our friendly and professional customer service team is here to assist you. Email: support@pinkplots.com Working hours: Monday to Friday, 9:00 AM - 5:00 PM (Eastern Standard Time)